Job Title:   Experience Host x 2 - The Dalmore Experience

Function:   Distilling

Location:   The Dalmore Distillery, Alness

Job Level: (Internal Reference Only) 

Contract:   Full Time / Permanent.  Monday to Friday, 09:30am – 5.30pm (37.5 hours p/w).  Flexible approach to this work pattern is required to work in the evenings and at weekends which can be mutually agreed in advance.

Full and part-time applicants considered.

Date vacancy will close: Friday 23rd May 2025.  Where we receive high numbers of applications we may close vacancies early.  If you think this is the right opportunity for you please don't delay in applying!

Who we are:

Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out.  Enabled by our brilliant community of 700 colleagues, reaching across 16 countries and counting.  We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community.  Ready to hear more?

What the opportunity looks like:

The Host will work with the Brand Home Team to ensure that guests will always remember their visit to The Dalmore by helping with pre-visit preparations, engaging with guests as required, preparing relatively simple yet perfectly executed and presented hot and cold drinks, offering canapés and assisting guests in our exclusive Boutique before finally saying goodbye as they depart.

Hosts will lead intimate groups of consumers around the Experience and conduct tastings of our world class single malt Scotch whiskies.

At each touch point, the post holder will ensure that the needs of our guests are anticipated and expectations exceeded. Using genuine enthusiasm, passion for the brand and storytelling, the Host will enthrall each visitor and create a lifetime of advocacy for The Dalmore.

• Researching guests preferences ahead of visits and briefing the wider team to tailor the experience to individual visitors.
• Warmly welcoming guests on arrival, checking in coats and personal belongings and escorting them to the lounge area. 
• Leading world class tours and tastings with consumers, ensuring that the key messages of brand, process, heritage and liquids are suitably delivered to create a lifetime of advocacy from each and every visitor to The Dalmore. 
• Being knowledgeable about our whisky and the local area to deliver authentic and entertaining visitor experiences (Training will be provided).
• Demonstrating a pride and passion for The Dalmore – your enthusiasm should shine through to delight our guests.

Skills and experience that will help you be a success:

For this role we're looking for:

• Luxury retail and/ or hospitality experience essential. 
• Superlative customer care experience. 
• Experience of food and drink preparation desirable. 
• A knowledge of the whisky industry or similar is preferred. 
• An Engaging and enthusiastic storyteller, able to impart knowledge and entertain visitors whilst delivering an authentic on-brand experience.

We believe that everyone has the potential for growth in our roles!  You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self-limiting beliefs!  

Why join us:

We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies. 

Our application process:

If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.

Our team read each and every application, therefore you'll hear back from us in due course.

Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.