Job Title:    Distillery Ambassador - The Dalmore

Function:    Distilling

Location:    The Dalmore Distillery, Alness

Job Level: (Internal Reference Only) 3

Contract:    Full Time / Permanent.  Monday to Friday 9.30am – 5.30pm (37.5 hours p/w).  Flexible approach to this work pattern is required to work in the evenings and at weekends which can be mutually agreed in advance.

Full and part-time applicants considered.

Date vacancy will close: Friday 23rd May 2025.   Where we receive high numbers of applications we may close vacancies early.  If you think this is the right opportunity for you please don't delay in applying!

Who we are:

Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out.  Enabled by our brilliant community of 700 colleagues, reaching across 16 countries and counting.  We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community.  Ready to hear more?

What the opportunity looks like:

Supported by the wider Brand Home Team, the Distillery Ambassador will ensure that guests will always remember their experience with The Dalmore by leading intimate groups of luxury consumers, trade partners, HNWIs, whisky enthusiasts and journalists around the Distillery, conducting tastings of our world class single malt Scotch whiskies, hosting groups during off-site activities and assisting guests in our exclusive Boutique before finally saying goodbye as they depart.

At each touch point, the post holder will ensure that the needs of our guests are anticipated and expectations exceeded. Using genuine enthusiasm, passion for the brand and storytelling, the Ambassador will enthrall each visitor and create a lifetime of advocacy for The Dalmore.

When the Brand Home Manager is unavailable, the Distillery Ambassador will act as deputy manager by leading and inspiring the team as well as dealing with issues as required.

• Warmly welcoming guests on arrival and leading insightful conversations as the lead host of every visit. 
• Leading world class experiences with luxury consumers, HNWIs, trade visitors, whisky enthusiasts and journalists, ensuring that the key messages of brand, process, heritage and liquids are suitably delivered to create a lifetime of advocacy from each and every visitor to The Dalmore. 
• Being recognised as a face of the brand at home and abroad by demonstrating pride and passion for The Dalmore – your enthusiasm should shine through to delight our guests. 
• Being knowledgeable about our whisky and the local area to deliver authentic and entertaining on and off-site experiences. 
• In collaboration with the Brand Home Team, ensure that front of house areas are immaculate as befitting of a luxury setting and that back of house areas are kept clean and tidy. 
• Adhering to The Dalmore Experience service standards at all times.

Skills and experience that will help you be a success:

For this role we're looking for:

• Luxury retail and/or hospitality experience essential. 
• Experience of working with whisky trade partners and journalists desirable, ideally in an ambassadorial capacity. 
• Inspiring and leading small teams. 
• A knowledge of customer service, particularly in 4- and 5-stars environments. 
• An Engaging and enthusiastic storyteller, able to impart knowledge and entertain visitors whilst delivering an authentic on-brand experience at and away from the Brand Home. 
• A superior attention to detail and an ability to anticipate guests’ needs.

We believe that everyone has the potential for growth in our roles!  You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self-limiting beliefs!  

Why join us:

We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies. 

Our application process:

If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.

Our team read each and every application, therefore you'll hear back from us in due course.

Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.